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Date Position Available: Immediately
Salary Scale: $35,000 – $75,000
Qualifications & Experience:
MANDATORY: (M1) Associate degree in computer information science or a related field from a regionally accredited institution of higher learning (or two years of experience using Microsoft products); (M2) Two years of experience in a leadership role; (M3) Customer service oriented with a problem solving attitude; (M4) Ability to work well with others; (M5) Strong oral and written communication skills; (M6) Ability to use information technology for professional productivity (such as Microsoft Office Suite).
DESIRABLE: (D1) Bachelor’s degree in computer information science or a related field from a regionally accredited institution of higher learning; (D2) Four years of experience in a leadership role; (D3) Hands on experience with help desk and remote control software; (D4) Experience as a help desk manager; (D5) Experience with Team Dynamix; (D6) Experience with Colleague; (D7) Experience working within a collegiate setting.
Department: Information Technology
Immediate Supervisor: Chief Technology Officer
Schedule Details: Full-time/12 month position/PSRS
The Director of the IT Help Desk is expected to have a solid technical background combined with customer service experience. This position requires a problem-solving attitude with an ability to motivate the team to achieve specific goals. The Director of the IT Help Desk also ensures high-quality technical support and increases client satisfaction.
Essential Job Duties
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision.
***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
Apply online at https://hr.otc.edu/jobs/. Qualified applicants should submit the following documents:
Ozarks Technical Community College’s primary mission is to provide accessible, high quality, affordable technical and general education that is responsive to the educational needs of the community and its diverse constituencies.
Ozarks Technical Community College prohibits discrimination and harassment and provides equal opportunities in its admissions, educational programs, activities, and employment regardless of race, color, religion, gender, national origin, age, marital status, sexual orientation, political affiliation, veteran status, and disabilities that include HIV and AIDS, and medical conditions. Bona fide occupational qualifications will be allowed in those instances where age, gender, or physical requirements apply to the appropriate and efficient administration of the position.