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Setting the Page Free in the Modern Workplace

Published Monday, August 14, 2017 10:15 am
by Greg Tigges

Back in the day, when you created a document for review, it probably went a little something like this: 

1.   Create a report on a workstation at your desk.
2.   Save that to a floppy disk.
3.   Carry the disk down the hall to the laser printer and insert the disk into the workstation.
4.   Boot up the printer and print the report.
5.   From the printer, the document went into an interoffice envelope and was sent to an editor.
6.   Meet editor in-person, he’d redline the copy and discuss edits.

That was one element of the modern workplace in the 1980s as described by Keith Kmetz, now vice president of Imaging, Printing and Document Solutions for market intelligence provider IDC. If you think the process to print a document was overly laborious, he was only talking about the first draft.

Then it was back to step one and the process could repeat several times. The so-called “office of the future” was only beginning to take shape.

“It was sadly hilarious but that’s just how it was done,” he said. “In an office, working 9 to 5, you’d better be at your desk because working any place else wasn’t possible.”

Technology Changes Everything

Connectivity, regular engagement with his team and clients, and the proximity to charging stations define Kmetz’s workday. That’s because his job is no longer 9 to 5. He works in multiple office locations like his IDC office, his home office and off-site in a hotel room because now he can work from wherever he happens to be.

Technology allows knowledge workers to be much more engaged with their clients. It has also changed the type of work that gets done.

“No one asks about manufacturer’s specifications anymore because that information is easily available online,” Kmetz says. “Today we have to be much more focused on being a trusted advisor that helps clients understand technology, how it’s used, where it’s going, its limits and possibilities.”

Technology, pages and the new rules for work

In the Xerox view, the metaphoric “page” is any container that holds data, such as a sheet of paper, an email, a database or a billboard—the list goes as far as your imagination and technology allow.

Some of these containers are physical; others are digital. Technology provides the bridge between these realms, which gives us the freedom to create, access and share information at any time regardless of where we (or the recipient) happen to be. However, the page does not get set free overnight, as Kmetz’s 35-plus years of experience shows. It takes as much time for technology to catch up with human behaviors and expectations as it takes for humans to catch up with technology’s capabilities and promises – hence technology’s blessing/curse dichotomy.

Nevertheless, you’ll be hard-pressed to find someone who wants to go back to “the old days”. Technology enables flexibility, which defines the ideal working and print environment. Let us know how we can help streamline your workplace processes with Xerox technology.

Document Solutions of Springfield is proud to be the Xerox MFP and copier technology dealer serving southwest Missouri for over 23 years. With over 35 years of Xerox technology experience, our goal is to provide the community with the latest products, solutions, technology trends & other means of information and help your company make educated business decisions.

Our job involves helping clients answer questions and find ways to achieve success by improving efficiency, productivity, and controlling costs. 

Come visit our showroom at Plaza Towers at the corner of Sunshine and Glenstone, visit our website at or call us at (417) 883-2416. We’re here to help!