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Bilingual Automotive Product Specialist

Company/organization: O'Reilly Auto Parts
Contact: Recruiter
Phone: 417-862-2674
Website: https://corporate.oreillyauto.com/onlineapplication/careerpage/jobDetails/209311?_csrf=960105ad-9e21-433c-8afa-007c8714a618&area=3&category=11&status=&state=&cityzip=&radius=10

The Bilingual Automotive Product Specialist will assist O'Reilly store team members and Jobber store personnel in several areas of automotive products. This would include but not limited to, parts look up, providing interchange assistance and technical information. 

Essential Job Functions

  • Receive inbound calls from OˆReilly stores and Jobber team members.
  • Provide accurate and consistent parts lookup and product information.
  • Utilize internal and external resources to assist store and Jobber team members.
  • Read, comprehend and relay technical information back to team members. 
  • Process Factory Order requests throughout the work day or during assigned hours.
  • Provide Bilingual Customer Service support to O'Reilly Stores, Jobbers and other Corporate Departments. 

Skills and Qualifications

Required Skills:
  • Bilingual-English/Spanish 
  • High school diploma or equivalent.
  • Automotive product knowledge, understanding of automotive systems and/or repair procedures.
  • Excellent Customer Service skills. 
  • Basis computer navigation and internet skills. 
Desired Skills:
  • Two years of O'Reilly store or similar retail experience.
  • Parts department or repair experience within the Automotive, Fleet, Agriculture or Marine fields.
  • ASE technician certification. 

This is a full-time opportunity; Wednesday through Friday, Sunday 11:30 a.m. - 10 p.m. and Saturday 1:30 p.m. - 10 p.m.

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