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Survey Clerk

Company/organization: O'Reilly Auto Parts
Contact: Recruiter
Email:
Phone: 417-862-2674
Website: https://corporate.oreillyauto.com/onlineapplication/careerpage/jobDetails/175835?_csrf=5fcaf31e-be07-4b29-b992-a65de16bc666&area=3&category=30&status=&state=&cityzip=&radius=10

The Survey Clerk participates in the Dialing for Dollars program, calling our stores each month posing as a retail customer and completing a survey form that rates the overall customer service experience, giving a "score" to each store.

Essential Job Functions

  •  Create, develop, and maintain good customer and team member relations.
  •  Anonymously call O'Reilly store locations for parts and rate the team member on procedures that were followed and complete a computerized rating card.
  •  File and maintain paperwork both alphabetically and numerically; send to the field during the month.
  •  Assemble various training material packets for store use.

Skills/Qualifications

  • Basic keyboard and data entry skills.
  • Basic word processing and spreadsheet computer skills.
  • Ability to meet minimal demands for deadlines.
  • Ability to perform under close supervision and to pay close attention to detail while on the phone.
  • Basic knowledge of office and PC equipment.
  • Good verbal and written communication and interpersonal skills.

This is part-time opportunity; flexible scheduling.

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