Patient Advocate - (Front Desk/Phones)

Company/organization: Jordan Valley Community Health Center
Contact: Kristen Backs
Email:
Phone: 4178511589
Website: www.jordanvalley.org/careers

Jordan Valley Community Health Center has an opening for a Patient Advocate - (Front Desk/Phones). 

Full Time
 
Preferred Qualifications:
  • Bachelor’s Degree
  • 1 year of progressive work experience in a medical setting
  • Proficient in Window based computer program
 
Duties:
  • Maintain HIPAA compliance.
  • Schedule patient appointments based on patient’s need and scheduling policies and communicate with health care team regarding scheduling issues.
  • Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
  • Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
  • Display sensitivity to patient needs.
  • Able to handle a fast paced environment with routine changes to workflow.
  • Provides excellent customer service.
  • Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.
  • Maintain daily cash balancing and reporting.
  • Obtain medical information from patient and enter in electronic record.
  • Obtain payor source information and verify insurance eligibility.
  • Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
  • Fill out excuse forms per provider request for patients after they are seen.
  • Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
  • Assist patients who have difficulties completing paperwork or understanding information.
  • Serve as a continuity figure to patients.
  • Responsible for department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
  • Attains all agreed to goals and objectives within specified time frames, as part of the Clinic’s overall mission.
  • Responsibly follows the Clinic Exposure Control Plans/Bloodborne and Airborne Pathogens.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
  • All other duties as assigned.
We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays.

 

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