Centennial for home page top

Supervisor, Fraud Operations

Company/organization: Expedia Group
Contact: Karen Westfall
Email:
Phone: 4175216369
Website: https://expedia.wd5.myworkdayjobs.com/search/job/USA---Missouri---Springfield/Supv--Fraud-Operations_R-41724

Intro:

We are an extraordinary team of analysts focused on the manual review of potential fraud transactions. We review these transactions to figure out the risk involved with the transactions with a goal of preventing fraudulent transactions from going through. We are looking for new members of the leadership team to help analysts reach their full potential. Fraud Supervisors are primarily responsible for leading and developing a team of fraud analysts while ensuring the operation is working as effectively and efficiently as possible. We are a team that values varied strengths and recognize the importance of individual contributions.  

Who you are:

Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have leadership experience? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Are you an individual who has a detail-oriented approach to life and a desire to continue learning and improving? If this sounds like you then the Fraud Supervisor job may be right up your alley.  

  • Leadership background with supervisory experience 

  • Strong communication skills, self-motivation, and results-oriented approach 

  • The ability to self-motivate and strive for improvement both in yourself and those around you.  

  • We are seeking someone with proven customer service, organizational, and analytical skills 

  • Confident in making instinctual decisions with little or no supervision 

  • Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit 

  • 1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred
  • Bachelor’s degree preferred

 

What you will do/roles & responsibilities:  

  • You will assist the team in preventing fraud, providing a benefit to both the company and our customers 

  • Lead a team of analysts in managing the daily volume of cases while mentoring, training, and coaching your team on technical/analytical decision-making skills, business acumen, customer service, reporting/analytics, etc.

  • You will provide consistent feedback to a team of analysts on their in-depth analysis of transactions in order to evaluate the fraud risk involved 

  • You will work on prioritizing resolution of bugs, projects, and technical issues 

  • You May execute standard SQL database queries to retrieve data and produce standardized reports 

  • May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity 

  • Continue to grow in skill and understanding of current fraud trends 

  • May assist with or perform special projects in a timely manner, as requested

  • Ensure your team maintains or exceeds required performance standards 

 

Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so. 

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Go Back | Send this page to a friend