Reference Associate at The Library Center

Company/organization: Springfield-Greene County Library District
Contact: Human Resources
Phone: 417-616-0589

POSITION:                Reference Associate

LOCATION:              The Library Center - 4653 S Campbell Avenue - Springfield, MO

Classification:         Library Associate I

Salary Track:           G                                            

FLSA Status:           Non-exempt

SALARY:                  $12.00 per hour


This a part-time position, 24 hours per week. Candidates must be available to work any hours the library branch is open (Monday- Saturday 8:30-9:00, and Sunday 1:00-5:00). As a condition of employment, work schedules may change as necessary to best provide user services and to meet the Library’s responsibility to the citizens of Greene County.  

This position requires a BS/BA degree in a related field.  To be considered for this position TRANSCRIPTS MUST ACCOMPANY YOUR APPLICATION.

Education and experience shall be evaluated with regard to recency and quality, as well as quantity.  Based on the number and quality of applicants, applications may be reviewed for qualifications beyond the minimums stated herein.

The vision for the Springfield-Greene County Library is to be a thriving Library that is an integral part of the lives of the community. Library employees will be expected to embrace the following values:

Synergy – To produce a combined effect greater than what we can do individually

Empowerment – To give someone the means or ability to do something

Respect – To treat all people with dignity

Innovation – To start or provide something new

Confidence – To be certain of trustworthiness

Excellence – To be the best in everything we do

Essential Functions

  • Greet patrons and provides proactive assistance at the public service desk/phone
  • Provide reader advisory service with the guidance of Reference Librarians
  • Help patrons navigate the library catalog and databases
  • Help patrons with general reference and tech assistance
  • Routinely re-shelve reference materials
  • Process materials, handles holds
  • May contribute to the Library District's reference services by posting articles to the Library's blog, may assist in the upkeep of social media or other services
  • Perform public speaking, programming, tours with the guidance of Reference Librarians
  • Provide handoff to various other specialist when appropriate
  • Assist in maintaining and merchandising the branch collection
  • Promote library services, programs & offerings
  • Act as PIC (Person In Charge) -will be the acting building manager as assigned handling safety and security matters as they arise
  • Serve as Passport Acceptance Agent when certified, in branches where service is offered
  • Interpret and implement the Library's General Conduct Policy
  • Timeliness: Since employees in this position work with other staff and provide assistance to the general public who patronize the Library, the employee must be punctual and timely in arriving to work and completing tasks. The employee must also be capable of working all of the hours in their assigned shift.
  • Ability to work with others and the general public: The employee’s job is interdependent and mutually dependent regarding other job categories. The employee also has a high degree of direct contact with Library patrons. Therefore, it is essential that individual who works in this position have the ability to work and interact in a cooperative, pleasant, and constructive manner with others.
  • This job description is not intended to be all inclusive; employee may be required to perform other related duties as required to meet the ongoing needs of the Library.


  • Position requires a BS/BA degree in a related field
  • One-year public service experience preferred
  • Public library experience preferred

Skills/Job Knowledge

  • Excellent communication skills both oral and written
  • Working knowledge of ready reference tools
  • Computer and keyboard skills
  • Knowledge and appreciation of literature
  • Ability to follow extremely detailed instructions and complete tasks accurately


  • Daily in-person and telephone contact with the public
  • Works closely with other library personnel
  • Contact with all system departments and branches


  • Supervised by Reference Department Manager

Physical Demands

  • Perform bending, squatting, kneeling and reaching from floor level to 6 feet in height
  • Display good coordination and mobility
  • Routine lifting of library materials weighing up to 20 lbs.

Working Environment

  • Primarily in-doors with heating and cooling regulated in a general library environment

Miscellaneous Requirements

  • Must pass a security background check
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